Our aim to be at the forefront of how housing is delivered in the 21st Century. Our customer service offer will be sector leading, delivering a customer experience which harnesses technology alongside the experience, skills and empathy of our people. We will continue to invest significantly in both our digital services and our award winning national contact centre. We will also reshape our personal face to face services, further enhancing our customer offer. We are committed to balancing these key elements of our services to deliver a fantastic customer experience.

The Accent Group three year Corporate Strategy is the result of a comprehensive consultation exercise, engaging over 629 individual customers and colleagues from across our five regional areas of operation.

This has meant that we clearly understand the priorities for our stakeholders, and as a result our strategy is built around the following four primary themes identified through the consultation - the customer service experience; the homes we provide; investing in our people; and our ambition and resilience as an organisation.

My role in the project was to design the Corporate Strategy document and all icons above, with oversight from the Brand & Creative Manager.